As Cloud Service Provider Noventiq provides its customers with basic support for Microsoft products purchased within CSP agreement.

Support Service includes Incident Support and User consultations. Noventiq assists its customers in case of billing and subscription issues, provide consultations on installation, configuration, and administration-related issues. Noventiq handle escalations to Microsoft of requests such as new subscription creation/quota increase or billing-related issues and concerns. Support with issues related to third-party applications and workloads purchased outside CSP agreement is out of scope.

Support Service is provided from the moment Customer purchased Microsoft products and passed registration on Noventiq Support System. In order to get registered in Noventiq Support system – please, contact your account manager or send an email to mwp-support@noventiq.com with the following details:

• Company name

• Your Noventiq Account manager name

• Location (country & city)

• Tenant/subscription ID

• Domain name

• Contact details (Full name & email address)

• Full scope of the services described in the table below. Support provided in English language only.Full scope of the services described in the table below. Support provided in English language only.

If you want to purchase Standard or Premium packages, fill out the feedback form and our managers will contact you:

Consultation on Noventiq Service Desk