Our service center helps our client in 4 different languages around the clock 7 days a week in 50+ countries around the world.

Softline Service Desk is a single mechanism configured to provide high-quality services to our customers.

Unified process:

• Efficient consulting answers to the questions provided by support line (phone/ email / Service Desk).
• Single point of contact for solving problems of support on different solutions.
• The possibility to attract professionals with expertise on specified products and technologies if necessary.
• Unified SLA.
• Service Management.
• Transparent reporting system.
• Quarterly business review.
• Full coverage of all time zones. 24x7 operation mode.

Softline Support Benefits:

• An opportunity to focus as much as possible on the core business.
• Guaranteed availability of IT services according to business requirements.
• The ability to quickly change IT infrastructure and resources for the dynamics of the business.
• Transparency of the service level for the business, reporting and parameters according to your requirements.
• Multilingual front line.
• Dedicated project manager.
• The ability to attract project experts to implement the planned changes in the IT infrastructure.
• Obtaining the maximum effect out of the products and solutions.

Why Softline:

• Geographical presence.
• Extensive experience in Microsoft products. Higher statuses and expertise.
• Multi-vendor support (solution of all requests through a single support line, including integration / at the interface of technologies).
• A wide and flexible portfolio of services that allows you to choose the best service.
• Staff of experts and administrators (own Service Center> 400 people).
• Partner statuses for all leading manufacturers, including service certifications.
• Own support service, built in accordance with international best practices.
• Flexible approach to client tasks.