Our service center helps our client in 4 different languages around the clock 7 days a week in 50+ countries around the world.
Softline Service Desk is a single mechanism configured to provide high-quality services to our customers.
- Efficient consulting answers to the questions provided by support line (phone/ email / Service Desk).
- Single point of contact for solving problems of support on different solutions.
- The possibility to attract professionals with expertise on specified products and technologies if necessary.
- Unified SLA.
- Service Management.
- Transparent reporting system.
- Quarterly business review.
- Full coverage of all time zones. 24x7 operation mode.
Softline Support Benefits:
- An opportunity to focus as much as possible on the core business.
- Guaranteed availability of IT services according to business requirements.
- The ability to quickly change IT infrastructure and resources for the dynamics of the business.
- Transparency of the service level for the business, reporting and parameters according to your requirements.
- Multilingual front line.
- Dedicated project manager.
- The ability to attract project experts to implement the planned changes in the IT infrastructure.
- Obtaining the maximum effect out of the products and solutions.
- Geographical presence.
- Extensive experience in Microsoft products. Higher statuses and expertise.
- Multi-vendor support (solution of all requests through a single support line, including integration / at the interface of technologies).
- A wide and flexible portfolio of services that allows you to choose the best service.
- Staff of experts and administrators (own Service Center> 400 people).
- Partner statuses for all leading manufacturers, including service certifications.
- Own support service, built in accordance with international best practices.
- Flexible approach to client tasks.